Warehouse Update
As we all know, the impact of COVID-19 has been tough on businesses both big and small. Our warehouse team is doing their best to make sure your orders continue to be shipped on time whilst prioritising our team's safety. Following the UK government guidelines, some of the staff are self-isolating at the moment.
Unfortunately, this has led to some delays of 2-3 days in sending out recent orders. We’re still taking orders, and working hard to get all orders out as quickly as we can.
We know how important it is for you to be able to keep track of your order’s progress and monitor its journey. Once your order has been dispatched from our warehouse, you will receive an email with your unique tracking link so that you can do just that. The fastest way to find out the status of your delivery is simply to click the link included in your confirmation email, however for your convenience please find the general tracking pages for the couriers we are using presently:
Hermes (UK Standard) - here
DPD (UK Next Day) - here
DHL (International Express) - here
Covid-19 Update
The delivery of all shipments greatly depends on the regional and international couriers’ operations. Using the tracking information provided, we encourage you to check how your parcel may be affected before reaching out to our team, and to allow for a longer transit time.
You can follow Hermes’ Covid 19 announcements directly here
You can follow DPD’s Covid 19 announcements directly here
You can find country-specific Covid-19 updates that may affect your DHL Express delivery here
Some areas of the UK may experience some level of disruption due to Coronavirus-related absences at local parcel centres and/or delivery offices.
UK
|
Delivery Carrier |
Delivery Time |
Cost |
Free Shipping |
|
|
UK Standard |
Hermes |
2-3 working days |
£2.99/$3.99 |
Over £45 |
- We offer free standard delivery for orders greater than £45.00.
- Hermes deliveries are expected to arrive within 2-3 working days of dispatch, however this service cannot be guaranteed by Stitch & Story.
- Orders must be placed before 1pm (13:00) UK time. This ensures we are able to dispatch on the day of ordering. Orders placed after this time will be shipped the following working day.
- If you need your parcel more urgently, we recommend selecting UK Next Day Delivery.
|
Delivery Carrier |
Delivery Time |
Cost |
|
|
UK Next Day |
DPD |
1 working day |
£4.99/$6.99 |
- For next day service, orders must be placed before 1pm (13:00) UK time. This ensures we are able to dispatch on the day of ordering.
- Orders placed after this time will be shipped the following working day.
- DPD deliveries are expected to arrive the following working day after dispatch, however this service cannot be guaranteed by Stitch & Story.
International (USA & Rest of World)
|
Delivery Carrier |
Delivery Time |
Cost |
Free Shipping |
|
|
Int. Express |
DHL Express |
3-5 working days |
£8.00/$9.99 |
Over £100/$130 |
- We offer free International Express delivery for orders greater than £100.00/$130.
- Countries included: USA, China, Israel, Russia, Singapore, and more.
- Unfortunately we are currently unable to ship to: Australia, Japan, New Zealand and Europe.
- Please be aware local customs processing times may delay your order.
- Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.